Frequently Asked Questions

Why book a trip through a travel agency?

Booking with a travel agency gives you access to personalized advice, saves you time, and provides assistance in case of unforeseen circumstances. Unlike online booking, you benefit from personal assistance, better options tailored to your budget, and support before, during, and after your trip.

👉 With Kiss and Fly, you can travel with complete peace of mind, thanks to reliable, flexible service that’s right at your fingertips.

We carefully select reputable major airlines to ensure you have a comfortable, reliable trip with no unpleasant surprises.

Unlike online platforms, we do not offer low-cost carriers. This choice allows us to provide you with tickets that include more benefits: baggage allowance, flexibility, in-flight service, and better change policies.

👉 Our priority is to provide you with a high-quality travel experience, featuring greater safety, comfort, and support every step of the way.

Unlike automated platforms, with us you’ll receive personalized assistance, expert advice, and comprehensive support—from booking through to your return.

Each request is handled by our advisors to offer you solutions that are truly tailored to your needs, your budget, and your travel plans.

👉 By visiting our agency or contacting us directly, you’ll enjoy personalized, reliable service with no unpleasant surprises.

We accept several payment methods for your convenience: cash, debit and credit cards, and instant bank transfers.

👉 This allows you to choose the most convenient option to confirm your reservation quickly and easily.

In the event of a cancellation, the terms and conditions depend on the services booked (airline tickets, accommodations, etc.) and the policies of the service providers. That is why we always recommend purchasing cancellation insurance—either on your own or directly through our agency—to protect yourself against unforeseen circumstances.

👉 If necessary, it is important to contact our agency as soon as possible. We will inform you of the applicable terms and conditions and help you find the best solution.

Yes, we strongly recommend that you purchase trip cancellation insurance and/or emergency repatriation insurance to protect yourself in case of unforeseen circumstances before or during your trip.

You can check if you already have coverage (credit card, personal insurance), or contact us to review your situation.

👉 If necessary, our agency can also offer you insurance tailored to your trip, so you can travel with peace of mind.

Our travel agency offers a wide range of services to plan your trip from start to finish: booking airline tickets, organizing customized trips, personalized advice, and comprehensive assistance.

We also assist you with flight changes, baggage, and travel insurance, and provide information on the administrative requirements for various destinations.

👉 Our goal: to provide you with simple, fast, and reliable service, with support before, during, and after your trip.

Yes, our agency can quickly and efficiently organize your last-minute trip. Thanks to our expertise and network of partners, we can find the best available options even on short notice, while taking your budget and needs into account.

👉 You’ll save valuable time and receive professional assistance so you can travel with peace of mind, even at the last minute.

Yes! With us, quotes are 100% free and non-binding. When you contact us, you’ll receive personalized assistance: we’ll assess your preferences, budget, and constraints to create a customized trip for you.

👉 Contact us by email or phone and start planning your trip with peace of mind, with expert advice every step of the way.

Payment depends on the type of services booked. Some packages allow for payment in installments, while others require immediate payment.

For example, for airline tickets (flight-only bookings), we require full payment at the time of booking to guarantee the price and availability.

👉 Our advisors always clearly inform you of the payment terms before any confirmation, ensuring complete transparency in your booking.

Your travel documents are usually sent by email for speed and convenience.

You also have the option of picking them up in paper format directly at the agency, if you prefer.

👉 In any case, we prefer to meet with our clients when delivering the documents so we can share important information and offer advice to ensure a worry-free trip.

If you encounter any issues during your trip, you can of course contact our agency during business hours. We remain your primary point of contact to assist and advise you.

At the same time, we always provide emergency contacts available 24/7, directly linked to the services you’ve booked (airlines, insurance companies, local partners).

👉 These emergency services are generally the fastest to respond on-site, while we remain by your side to guide you and follow up on your case.